Hard to earn, easy to lose—financial services organizations must do everything they can to deliver experiences that grow customer trust Sponsored by servicenow
Financial services is no stranger to disruption. From fintech to blockchain and beyond, the industry has bobbed and weaved through a decade of constant change.
The stakes have never been higher. Think about the struggling small business owner. They need access to critical financial products and services without disruption. They need financial advice for the future and reliable customer service. Whether or not they are able to get these needs met will leave an everlasting impression—for better or worse.
This goes far beyond creating a slick customer interface. Many financial institutions have focused their digital efforts on the engagement layer, but the need to connect their front office to the rest of the organization has become critical. A bank can have the most beautiful online banking site, but if that site goes down or can’t keep customers informed in real time, trust will quickly slip away.
The financial institutions that have already backed their engagement layer with connected operations are reaping the rewards. According to a recent analysis, scaling up to the entire global banking industry might generate new value of $30 billion or more, assuming core business processes representing 15-20% of spending could be digitally streamlined to improve productivity by 8-10%.
Deutschland Neuesten Nachrichten, Deutschland Schlagzeilen
Similar News:Sie können auch ähnliche Nachrichten wie diese lesen, die wir aus anderen Nachrichtenquellen gesammelt haben.
Deloitte BrandVoice: The Essence Of Resilient Leadership: Business Recovery From COVID-19Resilient leaders are defined first by five essential qualities of who they are, and then by what they do across three critical time frames: Respond, Recover, and Thrive.
Weiterlesen »
Civic Nation BrandVoice: In The Fight For Our Public’s Health, Solidarity Today For An Inclusive TomorrowThe fight for justice and equality is not a matter of getting “back to normal,” a normal where the virus fades and racism rises, the violence of police brutality continues, with racial inequality, systemic oppression, and housing insecurity. That's a “normal” people of color hope to never see again.
Weiterlesen »
Grads of Life BrandVoice: Racial And Economic Justice: Steps In The Right DirectionYear Up mourns the countless Black people who have been murdered by systems of white supremacy, including those whose names we will never know. The events of these past two weeks have shown what is possible when we take action. We at Year Up are redoubling our commitment to the Movement.
Weiterlesen »
Mitsubishi Heavy Industries BrandVoice: Sailing Towards A Low-Emissions FutureMaritime ships are notorious polluters, but the industry is changing course to become a decarbonization leader.
Weiterlesen »
SAP BrandVoice: New Pellet Grills From Coyote Outdoor Living Fire Up Innovative Customer ExperiencePellet grill enthusiasts concerned that Coyote’s modernization of the pellet grill is simply another “tech for tech sake” offering can rest easy.
Weiterlesen »
Grads of Life BrandVoice: The Future Is History – Race & Labor In AmericaThe history of labor and economic prosperity in America is inextricably linked to race in America. American capitalism – American prosperity – was founded on the backs of slaves. It’s only recently taken an international pandemic to shine a spotlight on the broken employment system.
Weiterlesen »