'On one occasion, I refused to serve an energy drink to a young person and a group of them said they were going to wait outside for me after work.'
Another supermarket worker, in Yorkshire, who preferred to remain anonymous, said he was attacked after approaching two women he believed were shoplifting.
"That night I had to go home and explain to my two young girls why I had a massive cut on my head. It really does weigh on your mental health, and my family worries about my safety," he said. A separate a YouGov poll of 2,000 UK adults commissioned by the trust found nearly half admitted to getting annoyed with a shop worker, delivery driver or somebody working in customer services in the last year. Of these, 19% - or nearly one in five - said they raised their voice or lost their temper.
"This is having a devastating and long-lasting impact on real people's lives. Many are extremely anxious about going into work and having to take time off or even quitting."
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