Hospitality venues in Shropshire could be missing out on thousands of pounds in revenue by not maximising opportunities to offer additional activities, a customer experience expert has said.
Matt Jones, founder of gift experience firm WonderDays, believes there are countless experiences firms could be making the most of to enhance the overall customer experience and also help to diversify their offering.
“These are all added extras that can really help businesses to take their customer experience to the next level. “We work with a range of partners of all sizes, from family-owned alpaca farms right up to national hotel chains and nobody was immune to the impacts of the pandemic. But what we have seen is that with the right marketing and support, even the quirkiest businesses can thrive.
"There are huge opportunities out there, whether you’re an artisan food or drink producer that could offer guided tours of your facilities or perhaps you own a building with a bit of history that could be the perfect venue for ghost hunters.
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