More than 80% of Americans rely solely on banks to hold their money, but a Skokie man says that after his Citibank trust account was emptied by scammers, he was…
Scammers drained $120,000 from a trust account for Scott Jacobson's disabled sister in 2021. Jacobson immediately reported the fraud, but Citibank there was nothing they could do, and he would have to get an attorney.More than 80% of Americans rely solely on banks to hold their money, but a Skokie man says that after his Citibank trust account was emptied by scammers, he was told by the bank that he would need to hire attorneys.
“We've never touched her account at all. Never at all. Up until Oct. 14 , when everything occurred,” said Jacobson. Jacobson says he never authorized any wire transfers, and he says he was never notified of them either. “We've requested all of that information from Citibank. Citibank has never produced any of the three texts. We've never seen the email,” said Bonebrake.
Citibank did not respond to our questions about why Jacobson’s records weren’t preserved after he had filed his fraud claim. Citibank also did not respond to our questions about their record retention policy. Jacobson in the meantime has been struggling to pay for his sister’s care without the money from her trust account.
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