An ill-timed alert on the NHS Covid app can mean bar staff losing out on tip income at the weekend.
In total, there are 12 staff at the venue and each typically makes between £400 and £600 a month in tips. Calum was pinged early in the week, which meant he didn't miss too many critical weekends when more service profit is made.
Emma McClarkin, chief executive of the British Beer & Pub Association, told the BBC that NHS Test and Trace had been a "huge issue". A government spokesman from the Department for Business, Energy & Industrial Strategy told the BBC it was working with the sector as the UK's "world-leading vaccine roll-out continues to enable the safe re-opening of the industry".
"You just can't rely on having staff at the moment. Operationally it's nearly impossible to run events right now."
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