The library called thousands of elderly members during COVID lockdown to check in and see if they needed anything.
And so library staff started going through their database of community members to find every, single one who was over 70 years old, and then used their work-issued phones to start calling those seniors to check in. In total, there were more than 8,000 elderly members whom library staff called to check in during lockdown. The 16,000 call total, which the author of the piece later corrected, is because they called all 8,000 elderly members at the start of lockdown and are now calling them again.
got in touch to say they’d given me slightly jumbled numbers – they have 8000 elderly members, they called them all in the first lockdown and are calling them all again now – so they’re making 16,000 calls. I’m correcting the piece. Either way, bloody legends.“We called them to say hi, see how they were doing, and then see if there was anything they needed help with, such as access to services, counselling support, tech help, that kind of thing.
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