Southwest Airlines CEO Bob Jordan discussed the cascading holiday cancellations that eventually forced the Dallas-based airline to call off nearly 17,000 flights
When we woke up, it wasn’t possible to get all those past problems cleared. We were in worse shape than expected. That morning we had a lot of discussion about what we needed to do to get the network recovered.
Basically, I’ll just call it a reset. A lot of smart people were working on it and the only way to do that was to take the level of flying to a point you knew you had plenty of crew coverage. They. You also had to leave enough of the network in place so that crews could continue to come in from crew bases.
In every discussion that we had, it started with safety. And we were willing to do anything, including stopping the operation, to ensure that we stayed safe.
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