Southwest Airlines announced more resources Wednesday to assist customers experiencing significant travel disruptions from the airline's chaotic response to last week's winter storm.
the company said it will"honor reasonable requests for reimbursement for meals, hotel and alternate transportation" between Dec. 24, 2022 and Jan. 2, 2023. To utilize the service, customers need to email receipts to Southwest Airlines for consideration.on the webpage to help expedite the reunification process.
Long lines at McCarran International Airport in Nevada after Southwest Airlines grounded its fleet of planes.On Tuesday, Southwest CEO Bob Jordan apologized for the chaos and explained how the airline operates and why it had thousands more cancellations than any other airline. "We're focused on getting all of the pieces back into position to end this rolling struggle," Jordan said.
The major disruption caught the attention of the U.S. Department of Transportation and the Biden administration on Tuesday, both stating airlines will be held accountable if
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