After December's airline disaster, Southwest Airlines said it is buying more deicing trucks to avoid a repeat.
PUBLISHED 5:27 PM CDT Mar. 14, 2023 was caused by a failure to invest enough money in crew-scheduling technology, instead blaming extremely cold weather that forced it to stop flying at some airports.
The airline also said it will increase staffing during extremely cold weather, and it will improve phone systems for customers and employees.Southwest struggled far more Robert Jordan said the entire debacle could be traced to Southwest’s inability to keep flying in extremely cold weather at key airports including Denver and Chicago Midway.
Jordan also defended the airline's business model against critics who say its point-to-point route map makes it more vulnerable to flight disruptions that start in one part of the country — caused by bad weather, for example — and then ripple across the network.
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