Southwest’s new compensation fund is part of the airline’s $140 million settlement from its 2022 holiday-season meltdown.
has launched a new compensation fund for inconvenienced fliers, offering $75 vouchers to passengers whose flights are significantly delayed or canceled for a reason within the airline’s control.in December 2022. A mix of winter weather, holiday travel and failing Southwest scheduling systems resulted in nearly 17,000 canceled or significantly delayed flights, affecting 2 million passengers.
While the original agreement terms slated the voucher program to start Tuesday, Southwest rolled out the fund April 16. Any passenger who arrives at their final destination three or more hours after the scheduled arrival time for domestic flights or six hours for international flights can request a $75 voucher. The money is available only for fliers facing snafus within Southwest’s control, such as a mechanical issue or swapping planes..
While announcing those rules, Transportation Secretary Pete Buttigieg also mentioned Southwest’s vouchers as a customer service measure that could influence other airlines.“This is the month when those vouchers as part of the Southwest settlement kick in, and Southwest will now, because we are making them, really lead the market on that,” Buttigieg said. “It’ll be very interesting to see what other airlines respond — not as punishment, but by way of competition.
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