A group of 19 state attorneys general are asking Facebook to do much more to limit hate speech and help the victims of harassment, including offering live assistance through something like a Facebook helpline.
within the company who have also begun to express concern over the company's actions. Facebook management has repeatedly ignored and suppressed internal research showing racial bias in the way that the platform removes content, eight current and former employees told NBC NewsThe company has said it is taking numerous steps to limit the spread of hate speech and harassment, both of which violate Facebook’s rules for its services.
“Hate speech is an issue across the internet and we are working to make Facebook as safe as possible by investing billions to keep hate off our platform and fight misinformation,” Roberts said in a statement. The company did not immediately agree to any of seven recommendations from the state attorneys general, including the idea of offering real-time assistance to victims.
The state officials said that victims of intimidation and harassment “would benefit from more immediate access to Facebook employees who can offer prompt assistance,” including during instances of doxxing when someone’s personal informationThe recommendations also included speeding up the time it takes to remove hateful posts and further limiting advertisements that include inflammatory language against protected groups.
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