New York’s attorney general is suing the parent of New York Sports Clubs and Lucille Roberts gyms for allegedly taking advantage of customers by illegally charging them monthly fees despite coronavirus-related closures
against Town Sports International Holdings Inc. on Wednesday in the New York State Supreme Court.
Ms. James started investigating the gym operator’s billing practices in March, after the state mandated shutting down fitness centers and other businesses that month due to the Covid-19 pandemic. Gyms in the state were allowed to reopen starting in late August. The attorney general’s office said it has received nearly 1,850 complaints about Town Sports, with about a quarter of those filed in September.
Town Sports didn’t freeze memberships after gyms closed in mid-March. Once the attorney general got involved, the company said in April that it was . The gym operator had also agreed to allow members to electronically cancel memberships without penalties or conditions.
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