Study finds ChatGPT outperforms physicians in providing high-quality, empathetic advice to patient questions ucsandiego JAMAInternalMed
preferred ChatGPT's responses 79% of the time and rated ChatGPT's responses as higher quality and more empathetic.with AI are massive," said Ayers, who is also vice chief of innovation in the UC San Diego School of Medicine Division of Infectious Disease and Global Public Health."AI-augmented care is the future of medicine.
To obtain a large and diverse sample of health care questions and physician answers that did not contain identifiable personal information, the team turned to social media where millions of patients publicly post medical questions to which doctors respond:r/AskDocs is a subreddit with approximately 452,000 members who post medical questions and verified health care professionals submit answers.
"ChatGPT messages responded with nuanced and accurate information that often addressed more aspects of the patient's questions than physician responses," said Jessica Kelley, a nurse practitioner with San Diego firm Human Longevity and study co-author. "Our study is among the first to show how AI assistants can potentially solve real-world health care delivery problems," said Dr. Christopher Longhurst, Chief Medical Officer and Chief Digital Officer at UC San Diego Health."These results suggest that tools like ChatGPT can efficiently draft high quality, personalized medical advice for review by clinicians, and we are beginning that process at UCSD Health.
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