Fans of Taylor Swift encountered a number of issues while trying to obtain tickets to the singer's latest tour via Ticketmaster.
These complications have reinvigorated calls from activists and politicians for the Department of Justice to investigate the decade's-old merger of Ticketmaster and Live Nation.
Live Nation, which merged with Ticketmaster in 2010, has faced longstanding criticisms about its size and power in the entertainment industry. People amplified their complaints this week when tickets for Swift tickets went on presale on Ticketmaster's website. The company wasTicket buyers immediately turned to social media to complain after the website appeared to crash or freeze during purchases, leaving many unable to get tickets for the show.
"I've long urged DOJ to investigate the state of competition in the ticketing industry,," he added. "Consumers deserve better than this anti-hero behavior."Others complained about the long wait times and confusion over "verified fan" tickets and presale codes. The verified fan program, which was established in 2017, was designed to keep tickets in the hands of actual fans and not resellers.
"The [Taylor Swift] portal is not going well for many Swifties," Rep. Bill Pascrell, D-N.J., wrote in a tweet Tuesday. "I'm hearing about site crashes and fans waiting for hours. You'd think all these service and convenience fees could go to a working website."
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