.TeganandSara are pulling the plug on their Warner Records merchandise site
Thursday , adding that they will soon launch their own independent merch store instead. Apparently, the backlog includes pre-orders of their ninth studio album, "Today we’ve asked Warner Records to shut down the Tegan and Sara online merchandise store," the post reads. "Their warehouse is experiencing a huge backlog that is affecting all Warner artist stores and there is no definitive answer about when remaining pre-orders will ship and this is just unacceptable to us.
Along with pre-orders of the much-hyped album -- in which the duo re-imagine unreleased demos that they recorded as teenagers -- fans could also previously purchase branded hoodies, T-shirts, a limited edition casette tape of the LP and more. "We have spent our career laser focused on giving you the best quality products, at a fair price, with unique designs created in house by our art director Emy and so to have the Hey, I’m Just Like You pre-order get fumbled so badly pains us," the post continues. "The changes we are making will allow us to have much more control, so we can avoid situations like this happening ever again.
According to the post, Warner is offering customers who are still waiting for their Tegan and Sara merch orders a full refund by emailing their order number to [email protected]. with the following statement: "We are taking these customer service issues very seriously and working with our pick, pack and ship provider Direct Shot, as well as other vendors, to resolve this situation.
It's not the first time the music industry has run into trouble with Direct Shot, the Indiana-based fulfillment house that Warner Music Group, Sony Music Entertainment and Universal Music Group all use. In July, a group of independent retailers sent an to the three majors with a host of complaints about Direct Shot, claiming new release shipments don't arrive on time, arrive incomplete or are sent to the wrong stores altogether.
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