New apps are helping teens access mental health services during the pandemic.
A young person is depicted using a cell phone in an undated stock photo.“I hate to say anything’s great about the pandemic,” Michelle Blackmore, a clinical psychologist and project director at Montefiore’s Behavioral Health Integration Program, said. But “we’ve taken advantage of this time to really extend our use of telemedicine, video visits, and care-manager smartphone apps to help maintain connection with our patients beyond the walls of our offices.
"The caseworker reached back out to the patient, and it turns out that he was uncomfortable actually answering this over the phone," Weng said.“Adolescents are used to communicating through video calls, FaceTime, text messaging,” Blackmore said. “They're much more comfortable communicating with us through the way that they typically communicate with their friends, family members.” When a therapist reaches out to them, she explains, “it looks like a FaceTime call.
Angela Chen, a pediatric psychologist at Montefiore until mid-May, said the coronavirus quarantine had forced her to treat almost all of her mental health patients, many of them in their teens, by phone.“Quite a few of my adolescent patients had been asking me when we can start moving onto video,” she said, “and when I mentioned that we were rolling this out, they were very enthusiastic and they said, ‘Okay, sign me up.
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