The supermarket chain claims the move will cut customer waiting times and improve shopping experiences
Tesco has put a stop to cash payments at 40 of its cafes. The supermarket giant said the move will reduce customer waiting times and enhance the shopping experience. However, critics have dubbed the move as 'bonkers', arguing it will push away some Tesco customers. Martin Quinn from the Campaign for Cash labelled the move a 'mad decision', suggesting that elderly customers or retirees would prefer to order in person rather than through a computer screen.
' 'Elderly people go to these places for chit-chat, to talk about the weather and about what's happening in their lives. It might only be a few minutes of the day, but that is a very valuable conversation.' 'Why should they be confused over croissants and coffee? Yes, businesses need to make a profit to sustain themselves, but transforming your customers into self-service automatons is not the right approach.
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