A person's level of emotional intelligence determines whether they respond to uncomfortable feelings in a healthy or harmful way. Here's how.
. “I am so sorry. That is really tough. You must be in a good deal of pain. Is there anything I can do?” The employee indicates it helped to just tell someone. He thanks Ron., along with his capacity to look at himself, helped him figure out how to remedy a tense situation and help a work friend. Both parties move forward feeling more trust and support in one another, which may lead to a more successful and productive work environment.of a person with a high EQ.
Instead of becoming defensive and deflecting blame or playing the victim to garner sympathy and avoid accountability, Lisa feels terrible. She understands how this person feels. She may have felt similarly if the roles were reversed, so Lisa authentically owns her lapse in judgment and apologizes. She conveys a sincere understanding of how her actions affected the person and takes full responsibility.
, intense remorse, and ability to own her mistake allows her the chance to grow, evolve, and avoid a similar mistake in the future. Personal growth is born from both self-awareness and insight.
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