Process mining is being combined with artificial intelligence to predict where and when bottlenecks may occur
Software-makers are now finding ways to untangle the procedural spaghetti with the help of “process mining”. Its dull name notwithstanding, it is one of the fastest-growing areas of information technology . It generated around $1bn in annual sales in 2022, reckons Gartner, anconsultancy, and could treble in size in the next few years.
The notion of process mining isn’t new; Mr van der Aalst began writing modelling algorithms in the 1990s. But it took startups like Celonis to “industrialise these ideas”, says Bastian Nominacher, who co-founded the firm in 2011 with two fellow students in Munich. They stumbled upon process mining when they were asked to fix the dysfunctionalof a local broadcaster. It took them just three months to develop their first product.
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