Education is key to on-boarding a new generation to Web 3. With a strong enough value proposition, concerns about users balking at having to securely store a 12-word phrase will diminish for product builders. Opinion jillrgunter
Jill Gunter, a CoinDesk columnist, is a venture partner with Slow Ventures, where she invests in early-stage crypto and Web 3 projects. She is also a co-founder of the Open Money Initiative, a non-profit research organization working to guarantee the right to a free and open financial system.
And yet, my experience of interacting with all kinds of crypto and Web 3 users suggests that few take this wisdom on board. It is easy to empathize with DeSo’s predicament. In light of these observations and experiences, it is tempting to shrug and say that maybe DeSo has it right. For the average user just dabbling in Web 3 for the first time, maybe it is the most sensible approach to store seed phrases somewhere like Google Drive. Better there than in a sock drawer, right?
For the industry, there is an even bigger problem with DeSo’s approach. It is teaching users to do things that are dangerous without adequately explaining to them what the risks are. DeSo is neither educating users nor mitigating the risks they are asking users to take on. DeSo is merely cutting corners and creating problematic habits that users will take with them when they go to use other Web 3 applications.
And therein lies a key part of the user experience solution: education. We should not think so little of users that we have to cut corners for them, as DeSo does. After all, a core principle of crypto lies in the empowerment of the individual. Teach users about their options and the associated risks , and let them choose.
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