'That's the behavior of a company with no intention of changing course from management decisions that seek to enrich shareholders while leaving consumers holding the bag.'
."Despite rampant cancellations and widespread violation of federal law by giving travel vouchers instead of cash refunds, the only domestic airline to face any regulatory scrutiny was the small, politically weak Frontier."
"In light of the sheer magnitude of Southwest Airlines' most recent operational failures and the devastating impact these failures and other airline cancellations continue to have on American consumers, we believe much more needs to be done," 26 Democratic lawmakers wrote in a"Refunds and other types of compensation policies quickly become meaningless if there's not a clear mechanism or platform for passenger redress.
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