Thomas Cook customers may face two-month delay for refunds - watchdog

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Thomas Cook customers may face two-month delay for refunds - watchdog
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Britain's aviation regulator said on Monday that refunds of bookings by Tho...

FILE PHOTO: A Thomas Cook Scandinavia Airbus A330 plane takes off from Las Palmas in the Canary Islands, Spain, September 25, 2019.REUTERS/Borja Suarez

- Britain’s aviation regulator said on Monday that refunds of bookings by Thomas Cook customers could take longer than expected as the regulator does not have all information needed from the collapsed travel firm. The Civil Aviation Authority said it was launching a new, online payment system next week for bookings made by payments methods other than direct debit and would enable customers to get refunds within 60 days of receiving refund forms.53 flights are scheduled to operate on Sept. 30, returning 8,000 people following the collapse of collapsed British travel firm Thomas Cook, the regulator said.

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