The grocery chain's CEO and president/vice CEO tackle the subject in a new podcast.
He says 75% of his customers prefer to check out with an associate, so for now, he is keeping cashiers.
A 2023 report from FMI, the food industry association that represents retailers, wholesalers and food suppliers, suggests that"self-checkouts increased significantly in 2018 but have since leveled off." In an emailed statement to TODAY.com, Heather Garlich from FMI said 60% of transactions in the industry go through a cashier while nearly 30% go through the self-checkout, with the remaining percentage going through express lanes.Trader Joe's, despite its popularity, has bucked other trends as well. The privately held company also doesn't do grocery delivery or offer any online options to shop.
In the podcast, Basalone and Palbaum joked about making upgrades to the stores — quipping they could swap in tuxedo T-shirts for the staff's classic Hawaiian shirts — but said they still plan to expand the company, even while doing more of the same. "We’re going to keep doing what we’re doing, but we’re going to grow,"Basalone explained, adding that new customers and products are what keep things exciting."That’s where the excitement comes from. You know, it’s not crazy new ideas like the robot in the aisle that answers questions and helps to clean up spills. It’s simpler than that and actually more exciting than that because of that reason.
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