Kimberli Eicher and her daughter just experienced the worst Amtrak train ride imaginable. It was so bad that they canceled their return trip and flew home. Do they deserve a refund?
BY CHRISTOPHER ELLIOTT Q: I took my 7-year-old daughter on our first Amtrak trip, from Chemult, Oregon, to Oklahoma City, to visit her cousins this summer.
When I canceled our Amtrak return trip and explained why, a representative assured me that I'd receive a"full refund for my purchase." That promise was six weeks ago, and now they're saying I'm not eligible for a refund. Listen now and subscribe: Apple Podcasts | Google Podcasts | Spotify | Stitcher | RSS Feed | Omny Studio None of these issues rises to the level of qualifying for a refund. Amtrak doesn't provide refunds for late trains. It does refund part of your ticket for an involuntary downgrade. But it does not offer your money back because of rude employees.
As I already mentioned, you filed a credit card dispute to recover your money after Amtrak told you it would not refund your ticket. You can file a chargeback for a service that you paid for but did not receive, so I think you had a case. You contacted me before the dispute was resolved, asking me to intervene.
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