Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What&…
My family and I recently took a Princess cruise, and I booked my airline tickets through the cruise line’s EZair program. Our return flight from Fort Lauderdale, Florida, to Denver was on Southwest Airlines, which was in December during the airline’s service debacle. Southwest canceled our flight. so we had to return on another airline.Southwest refunded Princess in early January for all four tickets, but I have not received the money yet.
Unfortunately, for the type of tickets you booked, the EZair terms stated that your flights were completely nonrefundable. So, technically, Princess was following its rules. Princess did respond to you initially, claiming that you are only entitled to vouchers that can be used with Southwest directly. “Southwest did not issue any refunds to Princess Cruises,” the representative said.
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