Uber is rolling out a revamped safety toolkit featuring live help from an ADT safety agent that will stay in touch with the user and contact 911 if necessary.
The agent will be able to stay in touch with the user who requested assistance, monitor their trip and reach out to 911 with information such as the vehicle's license plate number and GPS location on the person's behalf. The option for the ADT agent to reach out to 911 is, however, unavailable in Milwaukee due to local ordinance requirements, Uber noted in the post.
Uber partnered with ADT, America’s most trusted home security brand, to bring our users the support of an ADT safety expert. Users nationwide can now get help, via phone or text, from a live safety agent from ADT in the new safety toolkit. Uber also expanded the option to text 911 to nearly 60% of the U.S., including New York City and all of California. The ride-share app will "pre-populate the initial message with vehicle details, location, and destination information" to help quickly and discreetly communicate information to 911 dispatchers when someone uses the feature, the company said.Uber's safety toolkit dates back to 2018, when the company first introduced it to address ride safety issues.
Signage outside the Uber Technologies headquarters in San Francisco, California, U.S., on Tuesday, Feb. 8, 2022. Uber Technologies Inc. is scheduled to release earnings figures on February 9. The new safety features come in addition to users' existing abilities to share their trip statuses, use PIN codes to verify their rides, report safety issues to the company and other actions.
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