Urgent reminder for thousands of broadband customers who face higher bills from this week – check if you’re affected
The tariff cost will remain fixed at £20 a month to help those on lower incomes.Can I cancel my contract early?if you're not happy with your service.
With most firms, you can usually only cancel penalty-free if you're outside of your contract minimum term, which is normally the first 12 to 24 months.But because Now Broadband doesn't include much detail on price rises within its contracts, customers have a right to leave early without facing a penalty.
If you're unhappy with the price hikes and wish to leave, you'll need to tell Now within 31 days of receiving notification of the price increase to avoid being charged.are too high and want to drive them down, the first thing to do is find out what the cheapest deal on the market is.Get in contact with your provider to see if they can match this rate - if not, you might want to switch instead.
Sites like MoneySuperMarket and Uswitch all help you customise your search based on price, speed and provider.If you're not happy with the new charge and want to switch, make sure you know if you're in or out of contract.It's always worth asking your provider if they'll offer you something cheaper anyway so do give them a call even if you're in contract.
If not, make a note of the date your contract ends and tally up other deals that you could switch to.
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