USAA has been in the middle of an insurtech innovation in collaboration with the team at Google Cloud
USAA’s leadership in innovation related to customer service and customer experience is unparalleled. It has over 900 patents based on innovations suggested by employees, most often, incredibly, by employees who are Recently, USAA has been in the middle of an insurtech innovation that I find intriguing, working in collaboration with the team at Google Cloud.
Right now, the solution is still being tested and trouble-shot by the appraisers themselves, before the technology is put into the hands of USAA’s members for their own use. First, images of damaged vehicles are sent to Google Cloud. The images are then analyzed by Google Cloud models in real-time, which makes damaged part predictions that are returned to USAA. Next, the predictions are sent digitally to estimating and technology solution provider Mitchell International, whose platform maps the predicted parts to real-parts and incorporates them directly into an actual estimate. USAA appraisers then review the Mitchell estimate, and make changes as needed.
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