Some have lost access to their inboxes, and the firm cannot say when it will be fixed.
Some Virgin Media email users have been unable to access their inboxes for over two weeks, with no date for when the issue will be fixed.Virgin Media said all users can now send and receive emails again but some still cannot access messages from before the disruption.
"I'm struggling, and I guess anybody with any IT background, would struggle to understand why that's so difficult to to get it back," he said.It has previously said that all emails were "safe and secure".The firm operates several email services including @virginmedia.com, @ntlworld.com, @blueyonder.co.uk and @virgin.net.Virgin Media email users suffer lengthy failure
Another user, Ian, who is based in Merseyside, said the problems had disrupted charity auctions he was organising.
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