![Vodafone’s Transformation Secret [Video]](https://i.headtopics.com/images/2019/12/26/forbes/vodafone-s-transformation-secret-paid-servicenow-1210047586243100674.webp)
Vodafone’s transformation secret paid servicenow
Is there any industry more disrupted than telecommunications? Even the very name of the industry—which, in late 2018, S&P’s Global Industry Classification Standard renamed to “communications services”—has changed.It is against this backdrop of disruption that Vodafone’s story of transformation becomes truly significant.
In this video, Chris Holmes, head of digital experience at Vodafone, shares his blueprint for survival in a world that demands constant reinvention. It starts with breaking down silos and simplifying the complex and leads to an outstanding 45% increase in productivity and an NPS boost of 25 points. If this video inspires you, dive deeper into transformation success stories like Virgin Trans and their quest to
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