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A carjacker assaulted a 34-year-old pregnant woman in Illinois, stealing her Volkswagen, along with her two year old boy trapped in the back seat, and running her over on the way out. Although badly injured, the woman managed to call 911. With little idea of where the carjacker fled, Lake County sheriffs rushed to call Volkswagen's Car-Net service to track down her car.
Instead, VW insisted someone pay the $150 fee to reactivate the tracking service. Sheriffs pleaded with the company, explaining the gravity of the situation — but VW didn't budge. Thankfully the child was found safe and sound in this case, but what if the carjacker managed to switch cars with the child because VW was too busy pinching pennies?In response to the blunder, Volkswagen has tried shifting blame for the faux pas to its third party subcontractor responsible for running the Car-Net service.
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