Walmart shoppers have reported being 'uncomfortable' at self-checkout kiosks, and it's not the only retailer facing backlash for the process.
Naff shared her own frustrations with self-checkout, citing her"pet peeves." She noted the importance of not missing a scan, as well as how difficult it can be when you need to scan an item without a barcode. According to Naff, she's gotten"nasty looks" from employees when she's asked for their assistance in these situations."I have completely changed how I shop and do more online than I would have ever thought possible," Naff wrote.
According to Naff, stores have less staff members, and it's difficult to find help throughout the store. But it's the opposite situation at self-checkout, where you're sure to be monitored by"cameras and human eyes." "I find stress the only thing that happens when I need to shop in person these days. Items are out of stock, prices are rising, and I need to shop based on what has tags so I can scan it, not fill my cart too much, and double-check everything three times to ensure they have no reason to stop you on the way out," she wrote."Shopping has become a contact sport that I'm withdrawing from more than ever before.
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