Wendy’s drive-thru customers could soon be giving their orders to an AI-powered chatbot instead of a human being.
On Tuesday,reported that the fast food franchise would implement software developed by Google at one of its restaurants in Columbus, Ohio, in June. Wendy’s CEO hopes the chatbot will help to cut drive-thru waiting times. “It will be very conversational,” Todd Penegor told the, but said customers “won’t know you’re talking to anybody but an employee.
” The AI has been specially trained to recognize terms and phrases specific to the Wendy’s menu, so that it understands that someone asking for a “JBC” wants a junior bacon cheeseburger, for instance. Kevin Vasconi, Wendy’s chief information officer, praised the technology’s performance in test runs at the Columbus restaurant conducted over recent months. “It’s at least as good as our best customer service representative, and it’s probably on average better,” Vasconi said.
Deutschland Neuesten Nachrichten, Deutschland Schlagzeilen
Similar News:Sie können auch ähnliche Nachrichten wie diese lesen, die wir aus anderen Nachrichtenquellen gesammelt haben.
Wendy's Is Bringing a Google-Powered AI Chatbot to Its Drive-ThruThe AI will have to understand various dialects and accents while cutting through background noise like music or people chatting in the backseat.
Weiterlesen »
A Brand New Oath for A Brand New Green Lantern #1 (Spoilers)This week sees the publication of Green Lantern 1, a new launch book for Dawn of DC, returning with Hal Jordan and John Stewart
Weiterlesen »
Jeopardy's biggest stars return for new tournament and new formatHere's everything you need to know about the Jeopardy Masters' tournament.
Weiterlesen »
New York City public schools rolling out new reading programNew York City is changing the way it teaches reading, getting children hooked on phonics, after Schools Chancellor David Banks concluded public schools have been teaching reading the wrong way for decades.
Weiterlesen »
US to propose new rules for airline cancellations, delays - New York Amsterdam NewsPresident Joe Biden said Monday his administration will write new regulations that will require airlines to compensate air travelers and cover their meals and hotel rooms if they are stranded for reasons within the airline’s control.
Weiterlesen »