Technology used to only deliver our messages. Now it wants to write them for us by understanding our emotions.
, launched in 2020, is a fitness band that monitors the tone of your voice. Wellness is no longer just the tracking of a heartbeat or the counting of steps, but the way we come across to those around us. Algorithmic therapeutic tools are being developed to predict and prevent negative behavior.
Two decades on, OurFamilyWizard has been used by around a million people and gained court approval across the US. In 2015 it launched in the UK and a year later in Australia. It’s now in 75 countries; similar products include coParenter, Cozi, Amicable, and TalkingParents.
Deferring to an app for such emotionally fraught negotiations is not without issues. Kissoon was conscious not to allow the ToneMeter to score parents on how positive or negative they seem, and Karpf says he has seen a definite effect on users’ behavior. “The communications become more robotic,” he says. “You’re now writing for an audience, right?”
Timmons is expanding on these models to look at family dynamics, with a focus on improving bonds between parents and children. TIES is developing mobile apps that aim to passively sense positive interactions using smartphones, Fitbits, and Apple Watches . First, the data is collected—predominantly heart rate, tone of voice, and language. The hardware also senses physical activity and whether the parent and child are together or apart.
At the TIES lab, Timmons says that no data is sold or shared, except in instances relating to harm or abuse. She believes it is important that the scientists developing these technologies think about possible misuses: “It’s the joint responsibility of the scientific community with lawmakers and the public to establish the acceptable limits and bounds within this space.”
The Gottmans too, are stepping into the AI realm. In 2018, they founded a startup, Affective Software, to create an online platform for relationship assessment and guidance. It started from an IRL interaction; a friendship that was sparked many years ago when Julie Gottman met Rafael Lisitsa, a Microsoft veteran, as they collected their daughters at the school gates.
For the Gottmans, who were inspired by the fact that so many couples are stuck on their smartphones anyway, technology opens up a way to democratize counseling. “People are becoming much more comfortable with technology as a language,” says Gottman. “And as a tool to improve their lives in all kinds of ways.”already everywhere. It could be impacting your relationships without you noticing.
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