Flight delays and cancellations will likely impact millions of Christmas travelers. What to do when your airline experiences disruptions.
And, with ongoing issues plaguing the industry,that contributed to thousands of flight cancelations over the summer, the winter storm is not the only factor at play.
, there is no law requiring US airlines to compensate passengers for disruptions due to weather — which is likely to be the most common case this weekend. When you get that dreaded notification of a delay or cancelation, ask a customer service agent for the reason, in writing if possible, so you know what you are entitled to in terms of reimbursement. Many carriers have their own internal policies regarding what passengers can get if the reason is within their control, like crew staffing or maintenance.
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