Air Canada passenger says wheelchair users are being 'abandoned and forgotten' in airports amid mass flight delays and cancellations
," Jones, who works for a pharmaceutical-distribution company, said, adding:"But no one has spoken about the vulnerable and ADA passengers' hell."
But she said other airline and airport staff left her and fellow passengers with disabilities"stuck" at various points in their journeys. That forced their fellow passengers to push them through the airport on several occasions, she added.At the Air Canada gate in Minneapolis, Jones said she met an older woman in a wheelchair who said she had been left alone waiting for an agent for a"long time" and hadn't"eaten or been taken to the restroom in 10 hours.
At about midnight, Jones' flight from Toronto to St. John's was canceled because of"crew constraints," emails showed. Airline staff said passengers would not be provided meals or hotel vouchers, Jones said. "We are working hard with these partners and governments to resolve these issues as they are affecting the performance of airlines," the spokesperson added. As they waited for their flights to be rebooked, Jones said her fellow passengers brought her down to baggage claim to find her luggage. Baggage claim was a"mess," Jones said, adding that she saw a mother crying on the concrete floor with her toddler and baby.
The counter agent was able to take Jones off her auto-booked flight, which added a layover in Montreal, and put her on a direct flight to St. John's at 6 a.m., she said.
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