Some sellers on Amazon are reaching out to unhappy customers to revise or delete negative reviews in exchange for refunds or gift cards—in violation of the terms they agreed to
Ever wonder how cheap, no-name products on Amazon can amass hundreds, sometimes thousands, of nearly perfect star ratings, with just a handful of negative reviews?
Here’s one way: Some sellers are reaching out to unhappy buyers to revise or delete their negative reviews, in exchange for refunds or gift cards. With fewer disgruntled shoppers, the overall average star rating rises. Sellers who ship products via Amazon aren’t supposed to reach out to customers outside of Amazon’s official channel—in fact, it’s a violation of the terms they agree to on the retail platform.
In March, New Yorker Katherine Scott picked out an oil spray bottle for cooking, based on nearly 1,000 glowing Amazon reviews of the product, which had a 4.5-star rating average. When the $10 sprayer arrived, she found the item didn’t work as advertised: Instead of a mist, it produced a stream of oil, she said. “It was like a Super Soaker gun instead of a spray-paint can, which defeats the purpose of the product,” she said. She left a negative review.
A week later, Ms. Scott received an email from someone claiming to be from the customer-service team of the oil sprayer’s brand, Auxtun—correspondence which I have reviewed.
Deutschland Neuesten Nachrichten, Deutschland Schlagzeilen
Similar News:Sie können auch ähnliche Nachrichten wie diese lesen, die wir aus anderen Nachrichtenquellen gesammelt haben.
Amazon to require warehouse workers to wear masksAmazon will require all employees at its vast network of warehouses and delivery hubs to begin wearing masks Monday regardless of vaccination status, a significant shift as more U.S. companies reinstate Covid-19 mitigation efforts.
Weiterlesen »
Why Val Kilmer Skipped L.A. Premiere of Amazon DocumentaryVal Kilmer's children supported their famous father at the DGA-hosted premiere of his new documentary 'Val,' where they opened up on his health and how the film rewrites his personal history: 'He hasn't ever been seen like this'
Weiterlesen »
Amazon launches smart soap dispenser with timer to make sure you wash for 20 secondsTake a look at Amazon's new smart soap dispenser that helps you make sure you’re washing your hands right.
Weiterlesen »
I Will Never Shop Anywhere but Amazon for Workout ClothesJust as good as the $$$ stuff.
Weiterlesen »
9 Amazon Fashion Brands You Need to Be ShoppingAnd our edit of the best from each.
Weiterlesen »
9 Amazon Fashion Brands You Need to Be ShoppingAnd our edit of the best from each.
Weiterlesen »