“Almost as soon as you contacted Pep Boys, they called us asking where we wanted the check sent to.” One viewer who had car troubles got his $1,200 back after reaching out to NBC 7 Responds.
The next day, they said they picked up the car, but were told a part needed to be ordered to fix the problem. But when he called back in a few days, Richmond said he was told it hadn’t even been ordered.
“They said they didn’t have it,” said Richmond. “We said we would take it to the dealership instead and have them do it.” “After they did the diagnostic, they informed me that Pep Boys assembled the parking brake wrong,” said Richmond.
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