Some cochlear implant users can’t afford to keep up with compulsory technology upgrades. After becoming dependent on the devices, they’re losing their hearing and feel abandoned by manufacturers
and I interviewed Nikhil, a father in Delhi, about his family’s experience getting their deaf son Vikas a cochlear implant.Vikas had qualified for an innovative and ambitiousthat provides the devices to children under the age of 6 whose families live below the poverty line.
However, after four years of using and maintaining the cochlear implant—including the external processor, spare cables, magnets, and other parts—the family started receiving letters and phone calls from the cochlear implant manufacturer headquarters based in Mumbai. Their child’s current processor—a “basic” model—was becoming “obsolete” and would no longer be serviced by the company. The family would need to purchase another one, said to be a “compulsory upgrade.
Instead, they had become dependent on a single medical device—and by extension, on an entire multinational corporate system whose financial goals seem to contradict companies’ aims to support clients’ hearing over their lifetimes.throughout the world. I’m one of them.
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