Bet you didn't see this one coming
Photo: William King/Getty Images Many working adults have had at least one boss they couldn’t stand; it seems likely that fewer have had a boss they loved. More common than both these extremes, though, are the bosses who waver between them: sometimes supportive, sometimes not; sometimes helpful and sometimes frustrating; etc.
In the study, 952 subjects were asked to rate their ambivalence toward their leaders, or bosses, and to rate their overall relationships with their managers, and their emotional experiences at work. The subjects’ managers were then asked to rate their employee’s work performance . Interestingly, researchers found that those employees who were most ambivalent toward their managers were rated most poorly by those managers.
Researchers, led by Allan Lee, a professor of organization studies and management at the University of Exeter, suggest the detrimental effect of ambivalence may have something to do with what’s called cognitive consistency, a principle that holds that people generally like to behave in ways that are consistent with their feelings and attitudes, because inconsistency makes us uncomfortable.
Previous research has shown that ambivalent friendships are associated with higher blood pressure, so there’s good reason to believe ambivalence can have a genuine negative effect on the body — and Lee’s research shows it isn’t great for the brain, either: subjects with ambivalent work relationships reported increased anxiety at work, presumably exacerbated by all the peer-to-peer commiserating done over Slack.
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