Hotel workers from across the Wiregrass gathered together to reignite their passion for hospitality through the Flawless Delivery Training Program.
“So instead of just being the provider of services, they are the receiver of services. Which means, you’re getting a different perspective. Which gives you the opportunity to go, oh, I can actually see why that’s important now, it didn’t make sense to me before, but now I get it,” Ryan Cate Gibson, CEO of the Holistic Performance Group said.“Having this ongoing group that’s theirs, that’s relative to their training as well as encouraging them to share transparently with what’s really going on.
Michelle Searcy, Assistant General Manager of the Fairfield Inn in Dothan participated in the training. She said the tourism industry requires more patience and strength than ever in a post pandemic world.Gibson is proud to inspire trainees to continue their work in a people centered industry. “I said, hey, what surprised you about this training? Did anything? You know, and they said, yeah I was ready to quit before y’all started. I was gonna quit and you know what, I’m sticking and staying because I love what I do and I was getting frustrated about the wrong things, but now I’ve got some tools,” Gibson said.
The Flawless Delivery training is free and is provided by the Sweet Home Alabama Tourism Administration in conjunction with the University of Alabama and Holistic Performance Group.
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