She said door handles in her flat were hot to touch - a watchdog has now slammed her landlord
A vulnerable woman collapsed several times in her home after her landlord failed to fix her faulty heating that remained permanently on full for months over summer, a watchdog has revealed.
"The landlord regularly appointed the wrong contractors to the job and therefore no contractors turned up to remedy the situation," said the watchdog. "When the correct contractor did attend the home, nine days after the initial report, it applied a temporary fix." "A few days later, the same happened again and the landlord's response was the same, appointing the wrong contractor and no one attending. The resident had to ask a contractor who had been sent to look at a neighbour's radiator to fix it, in which he manually reset the thermostat."
"The resident's vulnerability was well known and whilst the landlord sometimes responded within the right timescales for the problem, it did not do enough to resolve it. When undertaking repairs, landlords must assure themselves that the root cause has also been fixed, and follow this up with the resident.
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