Yorkshire Water's boss writes to every household, saying the firm 'should have acted more quickly'.
Nicola Shaw, pictured here in 2010, says she is sorry for sewage discharges into rivers
She apologised on behalf of the company, adding: "We should have acted more quickly to change the situation."Earlier this year, Ms Shaw Yorkshire Water said it planned to target improvements at 190 overflows which caused the most discharges.
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