More organizations are moving toward a hybrid work model, but Zoom will remain relevant — thanks to three big 'post-pandemic' shifts, said a top exec.
will continue to be relevant after the pandemic even when people return to the office, according to an executive from the video communications company.
First, companies are thinking about creating inclusive, collaborative and hybrid work environments for staff, he said. "Whether it's a retail experience, the ability to live feed into the store and speak with a live person — see a product, have a real conversation, and then make a purchase decision. Consumers are expecting that from companies," he said.
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