Advice: If your phone needs fixing, make sure your secrets are safe first
After all, our phones are about as personal as tech gets. And when you have to turn that device over to someone else — someone you usually don’t even know — it’s worth taking every precaution.
Our advice? The moment you know you’ll have to fork over your phone for repairs, call your wireless carrier to figure out your options. If you’re lucky, you can temporarily transfer your service to another phone that works with an eSIM — that includes iPhones from the XR and XS generation, newer Samsung Galaxy S phones from the S20 onward and all but the first Google Pixel phone.
For iPhones, you can choose to either back up everything to iCloud or directly to a computer with a USB cable. We recommend the latter, as it’s usually a lot faster.
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