An American Airlines passenger tracked down her lost suitcase to a Hollywood homeless encampment after the bag was flown around the country.
An American Airlines passenger discovered that her lost suitcase wound up in a Hollywood homeless encampment with its contents missing. Aunny Grace flew into Hollywood Burbank Airport from Dallas, but her bag took a much longer route, she told KABC-TV. 'It went to Denver. Then Denver back to Dallas, and then eventually, five days later, it made its way back to Burbank,' she told the TV news station.
We strive to ensure that our customers’ checked luggage and other items arrive at their destinations on schedule and in their original condition,' American Airlines said in a statement to KABC. 'We are investigating what occurred here and, in the meantime, a member of our team is in contact with the customer to apologize and resolve the issue.'
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