California lawmakers unleashed their frustrations about the state's unemployment system today, demanding answers from an agency director about the problems their jobless constituents have endured trying to access the financial lifeline during the pandemic
SACRAMENTO — California state lawmakers unleashed their frustrations about the state's unemployment system Thursday, demanding answers from an agency director about the problems their jobless constituents have endured trying to access the financial lifeline during the pandemic.
Lawmakers told the agency's director, Sharon Hilliard, that their staff had been flooded with calls from constituents struggling to learn about the status of their claims or unable to reach EDD staff to have their questions answered. They cited a litany of problems, from delayed claims updates — provided by regular mail — to a lack of capacity to assist workers who speak languages besides English and Spanish, which Chiu said was a civil rights concern.
"Even from some of the live calls we have hangups," he added, referring to residents being dropped mid-call. "That’s really unacceptable."
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