British Airways was forced to bring in extra teams to help reunite people with their lost luggage.
Air passengers faced major disruption when their luggage was lost after a 'technical fault' brought chaos to Heathrow Airport. Many British Airways flights were delayed by several hours - while people arriving on flights into the west London airport also faced long delays to retrieve their baggage. BA said there had been a 'temporary technical fault' which had disrupted its baggage system at the airport and had apologised for the problems it caused.
A spokesman for BA said: 'We've apologised to those customers who were unable to travel with their luggage due to a temporary technical fault that was outside of our control. 'This issue has been resolved and we've brought in additional colleagues to support our teams in getting bags back to our customers as quickly as possible.' A Heathrow spokesperson said: 'British Airways experienced a technical issue with their allocation system. This has now been resolved.
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