The firm that came bottom of the ranking saw its average call waiting time jump from just under a minute to over five minutes in less than a year.
Energy providers do not come out well from this latest customer service ranking. EDF, Utilita and British Gas got the worst reviews from customers in Q1 2024EDF has been named as the worst energy firm for customer service by consumer charity Citizens Advice.But no energy firm came off well in the Citizens Advice rankings, with only one getting a score of more than 3.3 stars out of 5.
Higher prices caused many more people to need support from their suppliers with issues such as debt and the forced fitting of prepayment meters.RELATED ARTICLES Share this article Share 22 shares HOW THIS IS MONEY CAN HELP EDF had a score of 3.45 stars at the end of 2023, making it the third-best energy firm for customer service at the time.
'We've recruited and trained more people at our Sunderland, Brighton and Exeter offices and are nearing the end of a complex transfer of our residential customers to a new IT system, resulting in more customer's getting in touch as we navigate this process.' 'Citizens Advice has long called for Ofgem to be given stronger powers to hold suppliers to account on customer service. That must include tackling the complaints backlog before next winter.'
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