Avoiding bias in the virtual workplace Sponsored by Deloitte
You have an important assignment that must be completed tomorrow and two people on staff who are ideally suited to handle it. Because the office is closed due to the COVID-19 pandemic, both are working from home. One is single and the other has two school-aged children at home.Who will get the opportunity to shine? If you immediately chose the single person without giving the matter serious consideration, then you may be demonstrating unconscious bias.
Leaders need to be aware that when teams are working from home and conducting routine business through calls and virtual meetings, they need to be especially alert to bias and avoid making assumptions about their team members. Hearing a child in the background or seeing a pet stroll on camera should have no influence on the business at hand. It also helps to remember that nuance and body language don’t necessarily translate well via video conference..
. Have individual discussions with all team members about when and where they will work, what support they need and the kinds of assignments they feel they can manage in the current environment. Try to focus on output and quality as the primary metrics of success, rather than hours or availability.Create opportunities for your team to continue to learn and grow virtually, and work with them to identify online training and development opportunities that can develop their skills.
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